Returns Policy

General Returns

You may return your purchase for a full credit of the purchase price if the items are returned within 30 days from the date of purchase. The items must be suitable for resale and in the original packaging.

Used items are non-returnable. Items that were purchased greater than 30 days but less than 60 days are returnable but subject to a 25% restocking fee. This fee is deducted from the credit issued to your credit card. Items purchased greater than 60 days are not refundable. Purchases of Medical devices, including but not limited to, Respiratory Care Devices, Prescription Orthotics, TENS and Muscle Stimulation Devices, Exercise Equipment, Walkaide and Home Diagnostic Equipment may be returned for a complete refund if the product is damaged or defective. Used products that are not defective and that are prescription devices (eg orthotics) or that go on the skin or touches the skin during normal use cannot be returned as they cannot be restocked for cross infection purposes.

Returns Process

If you wish to return an item, simply email customer service anytime and include the invoice number, item number, and quantity you wish to return.  Within 2 days you will receive your Return Authorization number as well as the return shipping address to ship the item. Write the Return Authorization number on a prepaid shipping label and return the item to the location provided.

Exchanges of Damaged or Defective Items

Spectrum Health and The Physio Company can exchange items only if they are defective or damaged within 30 days of purchase. To exchange an item, email us (centraladmin@thephysiocompany.com) or call (016799685) to notify us.